Concierge Services

Some Canadian credit cards offer Concierge Services. Until recently I never used this type of service. Now I do all the time.

You can ask your Concierge Service 24/7 for help with all of those time-wasting research tasks that you would rather not do. Think of the Concierge Service as your own personal assistant/butler that can save you time and money.

In my experience the service has been easy to use, prompt, courteous and with no additional cost (beyond the credit card itself).   We have found that over the years the Concierge Service isn’t what it use to be (but what is?), but if you have paid for this perk, you might as well explore it.

Note that not all Concierge Services are created equal (but you can always ask… nicely… for whatever you want). A Concierge Service may not find you the cheapest prices available, but your time is worth the little extra. Furthermore, for travel services, you don’t have to worry about the language barrier. Unlike a hotel Concierge Service, you do not have to tip (but if they do a great job you can always ask to speak to their boss to tell them how awesome the Concierge was).

Concierge Services can obtain, among other things:

  • Event/entertainment tickets (sometimes even when they are sold out);
  • Reservations at the new local restaurant/club (sometimes even when they are sold out);
  • Can schedule home services (plumbers, babysitters, pet minder);
  • Trip planning;
  • Book travel (transportation, car rental, hotel, dining, entertainment, sight seeing, leisure activity [e.g., spa] scheduling);
  • Book appointments (e.g., dental, beauty, sports lessons, medical consultations, medical house calls);
  • Take care of travel problems (e.g., finding and forwarding lost luggage / something left on a plane);
  • Brainstorm for gift ideas, purchase and ship the items with a greeting note and verify that your gifts arrive on time;
  • Source items (e.g., can tell you where to find what you are looking for wherever you are);
  • Compare prices;
  • Arrange floral deliveries;
  • Help you find expertise to plan events (e.g., weddings, honeymoons, bar mitzvahs, funerals);
  • Emergency assistance; and,
  • Executive Services: Information about protocol, translation and interpretation services; referrals for temporary office help, and for office and equipment setup (including computers, voicemail, express mail, and facsimile accommodations), arranging hospitality packages, sourcing and delivering goods.

Personal Canadian Credit Cards That Provide Travel Points/Miles And Concierge Services*

  • American Express AeroplanPlus Reserve. Annual Fee: $899.
  • American Express Platinum. Annual Fee: $699.
  • American Express Air Miles Reserve. Annual Fee: $299.
  • BMO Air Miles World Elite MasterCard: Annual Fee: $120..
  • BMO World Elite. Annual Fee: $150.
  • Capital One Aspire Travel World Elite MasterCard. Annual Fee: $150.
  • CIBC Aerogold Visa Infinite Card. Annual fee: $120.
  • CIBC Aerogold Visa Infinite Privilege. Annual Fee: $399.
  • MBNA Alaska Airlines World Elite MasterCard. Annual Fee: $75.
  • RBC British Airways VISA Infinite. Annual Fee: $165.
  • RBC Avion Visa Infinite Privilege. Annual Fee: $399.
  • Scotiabank Gold American Express. Annual Fee: $99.
  • Scotiabank American Express Platinum. Annual Fee: $399.
  • ScotiaGold Passport VISA. Annual Fee: $110.
  • TD Aeroplan VISA Infinite. Annual Fee: $120.
  • TD Aeroplan VISA Infinite Privilege. Annual Fee: $399.
  • TD First Class Travel VISA Infinite Card. Annual Fee: $120.

The Final Verdict: concierge services come at a price and are wrapped up in the annual fee.  So consider the amount of time you expect to save and stress you could alleviate through a concierge service. It could be worth it.

My recommendations: based only on personal experience, the higher the fee, the better the service.

Please write in if you want to share your concierge experience or if you know of a product that has been missed.

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